Get in Touch With Us
Questions about our casino comparisons, a correction to flag, or simply something you'd like us to look into — whatever's on your mind, you're in the right place. This page explains how to reach the Casino Australia team and what to expect when you do.
How to Contact Us
Email is the most direct way to get a response from our team. We review every message personally and aim to reply within two working days. You can reach us at [email protected]
When you write in, a little context helps. If you let us know upfront what your message is about — a specific casino review, a site feature, a factual query — we can get it to the right person faster and give you a more useful reply.
What We Can Help With
Our readers get in touch for all sorts of reasons. The most common ones are listed below, but nothing is off the table.
- Questions about our reviews — If you want to understand how we assessed a particular casino, what our editorial rating reflects, or why one site ranks above another, ask us directly.
- Corrections and updates — Offers, terms and casino details change. If you've spotted something that looks out of date or inaccurate in our comparisons, please flag it. We take factual accuracy seriously and will investigate promptly.
- Content suggestions — Is there a topic you'd like us to cover, a casino you think deserves a closer look, or a question our current pages don't answer? Reader input genuinely shapes the content we produce.
- Partnership and commercial enquiries — If you represent a casino, a software provider or another organisation and would like to discuss how we work together, introduce yourself and outline what you have in mind. We'll review every approach on its merits.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling and you'd like to be pointed toward support services available in Australia, mention it in your message and we'll respond with relevant resources.
- General feedback — Liked something? Found the site confusing? We want to hear both.
What Happens After You Write to Us
Every message is read by a real member of our team — not filtered by an automated system. We don't send templated non-answers. You'll hear back from someone who has actually read what you wrote.
Our usual turnaround is two working days. During particularly busy periods it may take a little longer, and we appreciate your patience when that happens. We always follow up.
How We Review Australian Online Casinos
Many messages we receive are from readers who want to understand the thinking behind our comparisons. Here's a brief overview of how we approach it.
Every casino on Casino Australia is researched and verified by our editorial team. We assess each site across a consistent set of criteria: the welcome offer and its actual conditions, the range of pokies and live dealer games available to Australian players, banking options that work in Australia (including deposit and withdrawal practicalities), the site's licensing and player protection measures, and the overall mobile experience.
Commission does not determine position. Casinos are ranked on editorial merit. Where a commercial relationship exists between this site and a listed casino, it does not buy a higher placement — only a stronger offering does that.
If you'd like more detail on how any specific rating was arrived at, email us and we'll walk you through it.
A Note on Responsible Gambling
The casinos featured on Casino Australia are offshore operators. Australian players access them under their own jurisdiction's rules, and individual eligibility, legal standing and any applicable limits are the player's responsibility to verify. If you have questions about the legal landscape for online gambling in Australia or about setting personal limits, we're happy to point you toward factual resources — just include a note in your message.
We'd Like to Hear From You
Whether you've been using the site for years or just landed here for the first time, your feedback helps us build a more useful, more accurate comparison resource. Don't hesitate to reach out — we read everything that comes in.